Delta Dental of North Carolina

Home / Individuals / Individual and Family Plan / Individual and Family Plan FAQs

Individual and Family Plan FAQs

At Delta Dental of North Carolina, we strive to provide superior customer service. It is important to us to answer every inquiry quickly, professionally, and accurately. For more information or to get a quote, click here or call Customer Service at (800) 971-4108.

How do I pay for my dental coverage?
What payment methods do you accept?
What is not covered by my plan?
Are there waiting periods?*
Will there be a deductible?*
What is the annual maximum?*
Are orthodontics/braces covered?*
Is tooth whitening covered?*
Are implants covered?
Are white/composite fillings covered?*
How long is my policy in effect?
If necessary, can I cancel my policy?



How do I pay for my dental coverage?
If you choose monthly payments, premiums will be automatically withdrawn from the credit card or checking account you enter when you enroll. Members paying annually also have the option to pay with a personal check.

 

What payment methods do you accept?
You can pay by check or bank draft. We also accept the following credit cards: VISA, American Express, Mastercard and Discover.

 

What is not covered by my plan?
Download the Individual and Family Plan brochure for more information on covered services, exclusions and limitations.

 

Are there waiting periods?*
There are no waiting periods for preventive treatments such as cleanings and exams. There are waiting periods on such services as periodontics, as well as minor and major restorative procedures.

 

Will there be a deductible?*

  • Delta Dental Individual and Family Plans A and B have a $75 annual deductible for individuals and a $225 annual deductible for families.
  • Delta Dental Individual and Family Plan C has a $50 annual deductible for individuals and a $150 annual deductible for families.

 

What is the annual maximum?*

  • Delta Dental Individual and Family Plans A and B have an annual maximum of $1,000.
  • Delta Dental Individual and Family Plan C has an annual maximum of $500.

 

Are orthodontics/braces covered?*
Orthodontic services are not covered under Delta Dental Individual and Family Plan A, B or C.

 

Is tooth whitening covered?*
Tooth whitening is not covered under Delta Dental Individual and Family Plan A, B or C.

Are implants covered?
No, implants are not a covered benefit under these plans.

 

Are white/composite fillings covered?*

  • Yes.
    • Delta Dental Individual and Family Plan A covers 60% of the allowed fees for a white/composite filling.
    • Delta Dental Individual and Family Plan B covers 70% of the allowed fees for a white/ composite filling.
    • Delta Dental Individual and Family Plan C covers 50% of the allowed fees for a white/ composite filling.

 

How long is my policy in effect?
The initial coverage period is 12 months.

 

If necessary, can I cancel my policy?
Yes, this policy can be cancelled by submitting a written cancellation request, as indicated in your policy. Delta Dental will refund any premium paid, but not yet earned due to policy cancellation. The refund will be based on the number of full months that remain in the 12-month policy period. 

 

For answers to more common questions about our benefit plans, visit the Understanding Your Benefits section.

 

 

Discover the Delta Dental Individual Plan:

 

*The above information provides only a sample of benefits. For complete coverage details, click here or call Delta Dental Customer Service at (800) 971-4108.